Our remote monitoring system, once installed on servers and workstations, can report critical system events and automatically log tickets in our system for technicians to troubleshoot. For businesses without dedicated IT staff on hand to monitor these alerts this is an invaluable tool to increase system uptime. Our system can even notify technicians on their mobile devices so they receive alerts right away.
Critical events and warnings we monitor include hard disk drive errors, data backup processes, virus containment, and unexpected computer shutdowns. We can remotely view event logs to diagnose problems and respond in a proactive manner, rather than waiting to find out a server is down and respond. This service runs silently in the background and uses very little resources.